Service Management Coordinators

We are looking for two Service Management Coordinators<br/><br/>Working within a fast paced Business to Business customer focused environment.The successful candidates will coordinate a portfolio of customers, being the named account contact for all customer queries and requests.<br/><br/>We want dedicated candidates that offer exceptional levels of customer care and have a deep commitment to continuous improvement and excellent service delivery<br/><br/>The role:<br/><br/>Handling a portfolio of clients responding to their account/service queries received by telephone,email,fax,letter and other relevant channels<br/><br/>Offering excellent customer service to both internal and external customers, acting as an ambassador for the company's commitment to service Excellence<br/><br/>Escalating issues appropriately to members of departmental management team as well as other departments including the passing of sales leads to the sales team<br/><br/>Assisting in the collation, processing an



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