Problem Analyst / Manager - ITIL

<img src="http://counter.adcourier.com/UmljaGFyZC5CYXJrZXIuMjA0MjkuMjY0N0BtYXRjaHRlY2guYXBsaXRyYWsuY29t.gif"><br/>Problem Analyst / Manager - ITIL - Global leading Retail brand nr. Fareham - Competitive salary + excellent benefits. Problem Analyst / Manager – ITIL / Retail - This position will be responsible for providing technical support and problem management expertise for the consumer facing applications, infrastructure, and technology solutions throughout the region, and to help implement the new solutions that are needed to meet our regional and global consumer facing strategy. The individual must be highly effective and influential, and have strong execution and communication skills. Key responsibilities: - Ability to work closely with multiple service desks - Manage Problem Records in accordance with the process - Root Cause Analysis, packaging and/or resolution to an appropriate level of Problems assigning to other teams for any further action, investigation or chan



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